Where’s my coffee and a hot shower!
Anyone who has ever purchased merchandise from L.L. Bean is no doubt aware of this rock solid guarantee:
“Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L. Bean that is not completely satisfactory.... Of course, we want you to be the fair judge of quality. If you’re not satisfied with your purchase, we’ll replace it or give you your money back. It’s that simple”.
In my mind, this is the gold standard for how customers should be treated. I’m an L.L. Bean fan and have jackets, coats, fanny packs, and other outerwear that has never worn out. It should come as no surprise that L.L. Bean was just honored as being No. 1 in customer service by the National Retail Federation’s American Express Customers’ Choice survey. What is remarkable about L.L. Bean is that only rarely does one have to activate this guarantee, because merchandise from the company is first-class. If only other companies would adhere to this strong quality ethic. Let me give you an example of how some companies administer their own guarantees.
source : www.qualitydigest.com
Thursday, April 30, 2009
What is ISO 9000 and Should I Care?
The ISO 9000 series of standards
ISO 9000 consists of a series of Quality Management System standards that are designed to facilitate the establishment of business processes aiming to ensure that customer requirements are met or exceeded. They can be applied in any manufacturing industry or service sector.
Why should an organization implement ISO 9001?
Without satisfied customers, an organization's future is at risk! To keep customers satisfied, the organization needs to meet and/or exceed their requirements. The ISO 9001 standard provides a universally recognized, tried and tested framework for taking a systematic approach to managing the organization's processes, so that they consistently turn out product that satisfies customers' expectations.
The 5 main clauses of ISO 9001:2008
* Quality Management System
* Management Responsibility
* Resource Management
* Product Realization
* Measurement, Analysis and Improvement
Industry specific variations of ISO 9000
A number of different industry sectors have adopted ISO 9001, added supplemental requirements which are specific to their own industry, and modified the title of the standard. The most notable of these are:
* ISO/TS 16949 - Automotive
* AS9100, 9110 and 9120 - Aerospace
* ISO 13485 - Medical Devices
* TL 9000 - Telecommunications
Application of the standards
The standards are not designed to tell you how to run your business, but rather to allow you to be compliant with the standard in a manner that best suits the way you decide to run your business. There are some “shalls” which are non-negotiable requirements if you wish to be certified by an independent certification body, also known as registrars.
source : www.qualitydigest.com
ISO 9000 consists of a series of Quality Management System standards that are designed to facilitate the establishment of business processes aiming to ensure that customer requirements are met or exceeded. They can be applied in any manufacturing industry or service sector.
Why should an organization implement ISO 9001?
Without satisfied customers, an organization's future is at risk! To keep customers satisfied, the organization needs to meet and/or exceed their requirements. The ISO 9001 standard provides a universally recognized, tried and tested framework for taking a systematic approach to managing the organization's processes, so that they consistently turn out product that satisfies customers' expectations.
The 5 main clauses of ISO 9001:2008
* Quality Management System
* Management Responsibility
* Resource Management
* Product Realization
* Measurement, Analysis and Improvement
Industry specific variations of ISO 9000
A number of different industry sectors have adopted ISO 9001, added supplemental requirements which are specific to their own industry, and modified the title of the standard. The most notable of these are:
* ISO/TS 16949 - Automotive
* AS9100, 9110 and 9120 - Aerospace
* ISO 13485 - Medical Devices
* TL 9000 - Telecommunications
Application of the standards
The standards are not designed to tell you how to run your business, but rather to allow you to be compliant with the standard in a manner that best suits the way you decide to run your business. There are some “shalls” which are non-negotiable requirements if you wish to be certified by an independent certification body, also known as registrars.
source : www.qualitydigest.com
Four Essentials of Effective Work Instructions
Returning the focus to the worker
A work instruction is a tool provided to help someone do a job correctly. This simple statement implies that the purpose of the work instruction is quality and that the target user is the worker. Unfortunately, in many workplaces, today’s work instructions have little connection with this fundamental focus. Factories have encumbered work instructions with content that has been added to satisfy auditors, lawyers, engineers, accountants, and yes, even quality managers. We’ve piled on so much extraneous material that we’ve lost sight of the intended purpose of work instructions.Instead of providing a simple tool to do a job right, we’ve buried the work instruction under a cascade of specifications, contract requirements, revision history, references, controls, licensing provisions, and engineering theory. The person who uses the work instruction has become an afterthought in favor of satisfying a licensing or certifying auditor.
Source : http://qmsforyou.blogspot.com/
EnterpriseIQ - EnterpriseIQ Quality Management System
he Quality Management System within EnterpriseIQ provides a systematic approach to meeting all your quality needs. It provides the tools and capabilities necessary to ensure customer satisfaction and compliance with the most stringent quality standards, including automotive (QS and TS), medical (21 CFR Part 11) and ISO standards. Electronic signatures, automatic Workflow, CAPA/CAR, APQP/PQ, SPC and Cost of Quality are all aspects of this package, written and designed by IQMS and tied directly into your complete ERP system - eliminating redundant data and increasing efficiency.
QMS is a truly embedded Quality Management System that was designed and written by IQMS, therefore, it ties directly into your complete ERP system. The result – increased efficiency and eliminating redundant data entry thus, saving time, reducing costly errors and improving communication.
The EnterpriseIQ Quality Management System is a comprehensive suite of applications including key features and functionality such as:
Advanced Product Quality Planning (APQP/PQ)
With QMS you can ensure that you are complying with ISO and FDA requirements through completely tracking of all the information required for process documentation and definition.
Corrective Action Request (CAR/CAPA)
Define, schedule, manage, assign and track Corrective Action Requests (CARs) in order to ensure compliance and meet supplier/customer requirements. This application helps you drive tighter cost control and avoid losing money due to your products or services being completed incorrectly the first time.
Device History Record (DHR) and Product Lifecycle Management (PLM)
This module gives you the ability to follow the product from the design and quoting process to the production stage and all the way through to the end of the life of the product. You will benefit from the open communication this application provides with your suppliers and customers through the use of web-based workflow tools and email.
Document Control
The Secure Document Control application helps you keep full control over your documents. It tracks the document from creation, through approval, implementation and obsolescence. Through electronic signatures and approvals, you will increase visibility of the record and enhance your reaction time all while keeping in line with the strictest quality requirements including automotive, ISO and medical standards.
Some additional functions of EnterpriseIQ QMS include:
Sourec : http://www.2020software.com
QMS is a truly embedded Quality Management System that was designed and written by IQMS, therefore, it ties directly into your complete ERP system. The result – increased efficiency and eliminating redundant data entry thus, saving time, reducing costly errors and improving communication.
The EnterpriseIQ Quality Management System is a comprehensive suite of applications including key features and functionality such as:
Advanced Product Quality Planning (APQP/PQ)
With QMS you can ensure that you are complying with ISO and FDA requirements through completely tracking of all the information required for process documentation and definition.
Corrective Action Request (CAR/CAPA)
Define, schedule, manage, assign and track Corrective Action Requests (CARs) in order to ensure compliance and meet supplier/customer requirements. This application helps you drive tighter cost control and avoid losing money due to your products or services being completed incorrectly the first time.
Device History Record (DHR) and Product Lifecycle Management (PLM)
This module gives you the ability to follow the product from the design and quoting process to the production stage and all the way through to the end of the life of the product. You will benefit from the open communication this application provides with your suppliers and customers through the use of web-based workflow tools and email.
Document Control
The Secure Document Control application helps you keep full control over your documents. It tracks the document from creation, through approval, implementation and obsolescence. Through electronic signatures and approvals, you will increase visibility of the record and enhance your reaction time all while keeping in line with the strictest quality requirements including automotive, ISO and medical standards.
Some additional functions of EnterpriseIQ QMS include:
- Material Review Board (MRB) module
- Repeatability and Reproducibility (R&R) Calibration module
- Statistical Process Control (SPC) modulde
- Engineering Change Order System module
Sourec : http://www.2020software.com
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